Shipping & Policies

Shipping Cakes/Cupcakes

Shipping is not recommended for cakes or cupcakes as we cannot guarantee these products will arrive undamaged. However, shipping is available if needed. Please note:

Packaging

Special insulated boxes are required for shipping perishable foods. Cakes/cupcakes must be frozen before packaging, which may affect quality. Adds $7.50 to total cost.

Shipping Times

Overnight express shipping is required. Rates are determined by the carrier based on the delivery address and final package weight. Expect a minimum of $45.00 in shipping costs.

Decorating Charges

Simple cake/cupcake designs are included in the base price. Complex designs are billed at $25.00 per hour. Estimated decorating charges will be determined by the decorator and confirmed by the customer in advance.

Natural Food Dyes

Mama Donna's Bakery uses only natural food colors, which may limit the range of available colors. The trade-off is superior flavor, texture, and child-friendly cakes and frostings.

Deposits

Everything at Mama Donna's is baked to order. To ensure all materials are available, a 50% deposit is required for all orders of $100 or more.

Refunds

Perishable goods cannot be returned or refunded. If there is an issue with a cake/cupcakes, we will make every effort to correct the issue. If an issue cannot be resolved, Mama Donna's will offer store credit equal to the amount of the order/product in question.